California Ombudsman

Whenever an issue of elder abuse or nursing home neglect arises, a California ombudsman should be one of the first people you contact. If a senior is not getting treated properly, the only option is to reach out for help.

An ombudsman gives you immediate options in assisting your loved one. Often, it is difficult to move a senior individual right away if they are in a nursing home. Many people often try to file a complaint, which typically ends up going unresolved.

The nursing home administration may ignore your complaints or brush them off with excuses, which is extremely frustrating when you are heartbroken and watching your loved one cope with the effects of abuse. If the administration isn’t able to resolve your issue, a California ombudsman can help you get on the right path to a resolution.

What Is an Ombudsman in California?

So, what is the duty of an ombudsman? With a California ombudsman, you gain an advocate for nursing home residents who are dealing with problems in their living atmosphere. They assist with problems like senior abuse in residential care homes, nursing homes, and assisted living communities.

The ombudsman essentially helps senior abuse victims in understanding their rights within the legal system and how to conduct proper conflict resolution with their nursing home or assisted living facility. Their entire job is to deal with complaints and to seek improvements in long-term care. This position was made due to the many abuse issues which vulnerable individuals deal with on a consistent basis.

Elderly woman being mistreated by nursing home staff

Decades ago, the government created the Medicaid and Medicare programs. Factors that arose during that time led to a rapid increase in senior abuse. And in 1971, as the number of elder abuse cases continued to rise, President Nixon decided to make a community-based program to solve the problem.

In 1978, the Nursing Home Ombudsman Program was created through amendments to the Older Americans Act. Three years later in 1981, the government changed the program to include assisted living locations as well. Now, all 50 states are required to have an Ombudsman Program, providing access to the ombudsman elderly abuse victims need.

Whether a nursing home violated an elder abuse law or was negligent in their responsibilities, a California ombudsman will know what to do. They have extensive training in understanding how to deal with complaints and investigate senior abuse reporting. Senior abuse is sadly a common occurrence, so ombudsmen have a great deal of experience in handling elder abuse cases in nursing homes.

How Can a California Ombudsman Help?

Elder abuse and neglect are major issues both in California and across the country. These instances are generally handled by providers within the state’s Department of Aging.

Through this program, California residents will find ombudsman program branches that are placed throughout the state. Each branch helps with elder abuse reporting and quality of life issues. With the ombudsmen California resources, residents can hopefully get on the path to resolve their quality of care problems and stop any suspected senior abuse.

California Ombudsman working on an elderly abuse case

An ombudsman in California is also an educational resource for everyone who works, lives in, or goes to a long-term care facility. They provide training options for items like mandatory reporting procedures and the rights that residents have as a tenant. An ombudsman can also help people with conflict resolution services as they try to resolve the problem.

Their goal is to look closely at the allegation and determine its credibility. If the accusation is verified, the ombudsman advocates for the individual’s wishes to resolve the complaint. And because of this, the ombudsman generally plays the roles of mediator and counselor instead of simply a lawyer.

What Is the Role of a California Ombudsman in a Long-Term Care Facility?

Elder abuse in California is something no one should go through. A long-term care ombudsman offers help for problems connected to health, personal preferences, daily care, and other issues of neglect or oversight. These problems can range from things like dietary concerns to overall poor quality of care.

You can turn to a California ombudsman if you feel your rights or dignity are being violated. The ombudsman helps combat Medicare issues, rehabilitation problems, therapy difficulties, and problems with medical care. They can also help in cases of mental, physical, financial, and verbal abuse.

Even if a nursing home discharges or transfers a resident improperly, an ombudsman can lend a helping hand. They’re also able to help if an elderly citizen has been inappropriately treated with the use of physical restraints, drugs, or other chemicals.

When someone goes to a California ombudsman for nursing homes, that individual will be their advocate throughout the process. The ombudsman can only follow the resident’s express wishes as they resolve the case, as long as they are within the boundaries of the law. They might work with the nursing home to resolve the problem, but their main goal is to ensure the individual who was wronged is treated fairly.

An ombudsman provides their services for free, so anyone can get help for investigating and reviewing reports of abuse. They keep all complaints confidential as they investigate the long-term care facilities and underlying issues.

Residents can feel confident regarding the quality of support they get as each ombudsman goes through extensive training. They initially complete a supervised internship and 36 hours of training. Moving forward, they must undergo at least 12 hours of continuing education every year.

California ombudsman regulations allow volunteers to serve in this position. With nearly 80% of ombudsman in California doing this voluntarily, odds are the individual you work with is not being paid for these services.

So, what power does a California ombudsman have? And more importantly, are they really able to help you out?

An ombudsman is responsible for working directly with the government and law enforcement to investigate cases. When they collaborate with residents, nursing homes, and family members, it is generally as an advocate. Their main role is to protect seniors from mistreatment, abuse, and negligence.

The entire process starts when the ombudsman visits the nursing home in question. These visits are completely random, leaving the nursing home with no clue when the investigation will happen. During this tour, the ombudsman is able to check for common examples of elder abuse and gain an understanding of what is going on in the nursing home or assisted care facility.

Depressed elderly woman with head in her hand

The ombudsman searches for warning signs of elder abuse and neglect. And in some cases, a simple visit to the nursing home is all it takes to change the situation. Once the nursing home knows it is being watched, it immediately improves the care it provides to each resident.

Later on, the ombudsman reports their findings to different branches of the government. They also collect and analyze data about various kinds of complaints. After each visit, the ombudsman enters their records into the National Ombudsman Reporting System to help policymakers spot chronic problems.

When it comes to family members and friends, the ombudsman works to communicate problems to the nursing home and find ways to fix them. They are a resource for loved ones and help to resolve these problems before they get out of hand. Through the ombudsman, the resident feels like their complaint is being productively handled.

How to Find a california Ombudsman

The signs and symptoms of elder abuse can be difficult to spot. Once you notice the signs of nursing home abuse, you should make a complaint and get the nursing home to resolve the issue. If this does not happen, your local ombudsman can help you get the assistance you need.

Kind caregiver helping an elderly woman

No one should have to deal with elder abuse and neglect. Trust your instincts if something feels wrong, and get help. Your ombudsman will help you enforce elderly abuse laws and protect your rights.

California Ombudsman Contact Information

How To Contact California OmbudsmanOmbudsman - California CountyCalifornia Ombudsman Office Information
How to Contact Alameda County Long Term Care OmbudsmanAlameda County Ombudsman6955 Foothill Boulevard, Suite 143
Oakland
94605
(510) 638-6876
How to Contact Alpine County Long Term Care OmbudsmanAlpine County Ombudsman88 Bradford Street
Sonora
95370
(209) 532-7632
How to Contact Amador County Long Term Care OmbudsmanAmador County Ombudsman88 Bradford Street
Sonora
95370
(209) 532-7632
How to Contact Butte County Long Term Care OmbudsmanButte County Ombudsman25 Main Street, Suite 202
Chico
95929
(530) 898-5923 (800) 822-0109
How to Contact Calaveras County Long Term Care OmbudsmanCalaveras County Ombudsman88 Bradford Street
Sonora
95370
(209) 532-7632
How to Contact Colusa County Long Term Care OmbudsmanColusa County Ombudsman25 Main Street, Suite 202
Chico
95929
(530) 898-5923 (800) 822-0109
How to Contact Contra Costa County Long Term Care OmbudsmanContra Costa County Ombudsman2255 Contra Costa Boulevard, Suite 204
Pleasant Hill
94523
(925) 685-2070
How to Contact Del Norte County Long Term Care OmbudsmanDel Norte County Ombudsman434 7th Street, Suite 209
Eureka
95501
(707) 269-1330
How to Contact El Dorado County Long Term Care OmbudsmanEl Dorado County Ombudsman937 Spring Street
Placerville
95667
(530) 621-6271
How to Contact Fresno County Long Term Care OmbudsmanFresno County Ombudsman3845 N. Clark Street, Suite 201
Fresno
93726
(559) 224-9177
How to Contact Glenn County Long Term Care OmbudsmanGlenn County Ombudsman25 Main Street, Suite 202
Chico
95929
(530) 898-5923 (800) 822-0109
How to Contact Humboldt County Long Term Care OmbudsmanHumboldt County Ombudsman434 7th Street, Suite 209
Eureka
95501
(707) 269-1330
How to Contact Imperial County Long Term Care OmbudsmanImperial County Ombudsman778 W. State Street
El Centro
92243
(442) 265-7032
How to Contact Inyo County Long Term Care OmbudsmanInyo County Ombudsman682 Spruce Street
Bishop
93514
(760) 872-4128
How to Contact Kern County Long Term Care OmbudsmanKern County Ombudsman615 California Avenue
Bakersfield
93304
(661) 323-7884 (888) 292-4252, ext. 1109
How to Contact Kings County Long Term Care OmbudsmanKings County Ombudsman5957 S. Mooney Blvd.
Visalia
93277
(559) 852-2828 (800) 293-9714
How to Contact Lake County Long Term Care OmbudsmanLake County OmbudsmanP.O. Box 9000
Lower Lake
95457
(707) 262-4525
How to Contact Lassen County Long Term Care OmbudsmanLassen County Ombudsman1647 Hartnell Avenue, Suite 9
Redding
96002
(530) 229-1435 (530) 229-1816
How to Contact Los Angeles City Long Term Care OmbudsmanLos Angeles City Ombudsman1527 4th Street, 2nd Floor
Santa Monica
90401
(310) 899-1483
How to Contact Los Angeles County Long Term Care OmbudsmanLos Angeles County Ombudsman16461 Sherman Way, Suite 177
Van Nuys
91406
(818) 444-0315
How to Contact Madera County Long Term Care OmbudsmanMadera County Ombudsman3845 N. Clark Street, Suite 201
Fresno
93726
(559) 224-9177
How to Contact Marin County Long Term Care OmbudsmanMarin County Ombudsman10 North San Pedro Road, Suite 1024
San Rafael
94903
(415) 473-7446
How to Contact Mariposa County Long Term Care OmbudsmanMariposa County Ombudsman88 Bradford Street
Sonora
95370
(209) 532-7632
How to Contact Mendocino County Long Term Care OmbudsmanMendocino County Ombudsman747 South State Street
P.O. Box 839
Ukiah
95482
(707) 234-6830
How to Contact Merced County Long Term Care OmbudsmanMerced County Ombudsman851 West 23rd Street
Merced
95340
(209) 385-7402
How to Contact Modoc County Long Term Care OmbudsmanModoc County Ombudsman1647 Hartnell Avenue, Suite 9
Redding
96002
(530) 229-1435 (530) 229-1816
How to Contact Mono County Long Term Care OmbudsmanMono County Ombudsman682 Spruce Street
Bishop
93514
(760) 872-4128
How to Contact Monterey County Long Term Care OmbudsmanMonterey County Ombudsman247 Main Street
Salinas
93901
(831) 655-1334 Salinas Number: (831) 758-4011
How to Contact Napa County Long Term Care OmbudsmanNapa County Ombudsman1443 Main Street Building D, #125
Napa
94559
(707) 255-4236
How to Contact Nevada County Long Term Care OmbudsmanNevada County Ombudsman1401 El Camino Avenue, 4th Floor
Sacramento
95815
(916) 376-8910
How to Contact Orange County Long Term Care OmbudsmanOrange County Ombudsman2 Executive Circle, Suite 175
Irvine
92614
(714) 479-0107 (800) 300-6222
How to Contact Placer County Long Term Care OmbudsmanPlacer County Ombudsman1401 El Camino Avenue, 4th Floor
Sacramento
95815
(916) 376-8910
How to Contact Plumas County Long Term Care OmbudsmanPlumas County Ombudsman270 County Hospital Rd. Suite 207
Quincy
95971
(530) 283-6350
How to Contact Riverside County Long Term Care OmbudsmanRiverside County Ombudsman2060 University Avenue, Suite 212
Riverside
92507
(951) 686-4402
How to Contact Sacramento County Long Term Care OmbudsmanSacramento County Ombudsman1401 El Camino Avenue, 4th Floor
Sacramento
95815
(916) 376-8910
How to Contact San Benito County Long Term Care OmbudsmanSan Benito County Ombudsman5274 Scotts Valley Drive, Suite 203
Scotts Valley
95066
(831) 429-1913
How to Contact San Bernardino County Long Term Care OmbudsmanSan Bernardino County Ombudsman686 E. Mill Street, Second Floor
San Bernardino
92415
(909) 891-3928 (866) 229-0284
How to Contact San Diego County Long Term Care OmbudsmanSan Diego County Ombudsman5560 Overland Avenue, Suite 310
San Diego
92133
(858) 560-2507 (800) 640-4661
How to Contact San Francisco County Long Term Care OmbudsmanSan Francisco County Ombudsman6221 Geary Boulevard, 3rd Floor
San Francisco
94121
(415) 751-9788 (415) 751-9789
How to Contact San Joaquin County Long Term Care OmbudsmanSan Joaquin County Ombudsman102 South San Joaquin Street
Stockton
95201
(209) 468-3785
How to Contact San Luis Obispo County Long Term Care OmbudsmanSan Luis Obispo County Ombudsman3232 S. Higuera Street, Suite 101B
San Luis Obispo
93401
(805) 785-0132
How to Contact San Mateo County Long Term Care OmbudsmanSan Mateo County Ombudsman711 Nevada Street
Redwood City
94061
(650) 780-5707
How to Contact Santa Barbara County Long Term Care OmbudsmanSanta Barbara County Ombudsman123 W. Gutierrez
Santa Barbara
93101
(805) 922-1236
How to Contact Santa Clara County Long Term Care OmbudsmanSanta Clara County Ombudsman2625 Zanker Road Suite 201
San Jose
95134
(408) 944-0567
How to Contact Santa Cruz County Long Term Care OmbudsmanSanta Cruz County Ombudsman5274 Scotts Valley Drive, Suite 203
Scotts Valley
95066
(831) 429-1913
How to Contact Shasta County Long Term Care OmbudsmanShasta County Ombudsman1647 Hartnell Avenue, Suite 9
Redding
96002
(530) 229-1435 (530) 229-1816
How to Contact Sierra County Long Term Care OmbudsmanSierra County Ombudsman1401 El Camino Avenue, 4th Floor
Sacramento
95815
(916) 376-8910
How to Contact Siskiyou County Long Term Care OmbudsmanSiskiyou County Ombudsman1647 Hartnell Avenue, Suite 9
Redding
96002
(530) 229-1435 (530) 229-1816
How to Contact Solano County Long Term Care OmbudsmanSolano County Ombudsman2255 Contra Costa Blvd. Suite 204
Pleasant Hill
94523
(925) 384-1124
How to Contact Sonoma County Long Term Care OmbudsmanSonoma County Ombudsman1304 Southpoint Boulevard, Suite 280
Petaluma
94954
(707) 526-4108
How to Contact Stanislaus County Long Term Care OmbudsmanStanislaus County Ombudsman2351 Tenaya Drive, Suite D
Modesto
95354
(209) 529-3784
How to Contact Sutter County Long Term Care OmbudsmanSutter County Ombudsman1401 El Camino Avenue, 4th Floor
Sacramento
95815
(916) 376-8910
How to Contact Tehama County Long Term Care OmbudsmanTehama County Ombudsman25 Main Street, Suite 202
Chico
95929
(530) 898-5923 (800) 822-0109
How to Contact Trinity County Long Term Care OmbudsmanTrinity County Ombudsman1647 Hartnell Avenue, Suite 9
Redding
96002
(530) 229-1435 (530) 229-1816
How to Contact Tulare County Long Term Care OmbudsmanTulare County Ombudsman5957 S. Mooney Blvd.
Visalia
93277
(559) 852-2828 (800) 293-9714
How to Contact Tuolumne County Long Term Care OmbudsmanTuolumne County Ombudsman88 Bradford Street
Sonora
95370
(209) 532-7632
How to Contact Ventura County Long Term Care OmbudsmanVentura County Ombudsman2021 Sperry Avenue, #35
Ventura
93003
(805) 656-1986
How to Contact Yolo County Long Term Care OmbudsmanYolo County Ombudsman1401 El Camino Avenue, 4th Floor
Sacramento
95815
(916) 376-8910
How to Contact Yuba County Long Term Care OmbudsmanYuba County Ombudsman1401 El Camino Avenue, 4th Floor
Sacramento
95815
(916) 376-8910

How Can a California Elder Abuse Attorney Help?

There are times when the Ombudsman is not able to resolve the issues. Or you may have questions that require a legal expert to assist to help you confirm and validate your complaints. In addition, you may want to simply gain a better understanding of your situation and your legal rights. In those cases, you will want to contact a recognized California elder abuse attorney.

When you go to a California elder abuse lawyer, you get assistance with a range of different things. The local office works to identify complaints about elder abuse in nursing homes, assisted living facilities, and more. And once someone files a report, they begin their investigation of the complaint.

After finishing the investigation, the nursing home negligence attorney works to resolve the grievance. They help to handle potential conflicts and often deal with the opposing views of the person’s friends, relatives, and care providers.

For a free consultation on suspected elder abuse, give us a call today at (858) 240-9340 or fill out the form on this page.